Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Daystar Digitals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.daystardigitals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
arrived on time and works.
It came good as I expected
I ordered for m106k, the stylus came in a week. Everything is whole and working, as soon as I opened the drawing program I realized that the last stylus, apparently, was with the marriage, because with the new sensitivity worked as it should and the cursor
приехал быстро, в целости и сохранности! покупала стилус на планшет GAOMON M106K, все подошло. в небольшой коробочке был сам стилус, провод для его зарядки и запасные стержни. спасибо большое, очень довольна покупкой!
The stylus is good, came very quickly, ordered 20, almost came 24 (did not hear the call from The Courier, had to wait another 2 days), the stylus is charged, for for with discounts bought for 1070 rubles, ordered for Huion 1060 PLUS, everything came up and works
на старом пере спустя 5 лет работы раздолбалось гнездо зарядки. это работает норм всё, пока
Delivery in a week. Pen Super
It's fine. Everything works.
Doesn’t look like a fake so i’m happy because it’s kinda the only place i saw where they still have the pen for m106k in stock
Everything works fine. Delivery is very fast.
It's fine, it works. To Peter in 12 days.
To the store thanks for the pen)
It works pretty good! It came to Me before the estimate! The box came somewhat dented but from out there all the content is intact and works beautifully! Recommended quite! (If the pen does not grab, restart the tablet driver and reconfigure. Will be ready to use it)
Works. It's OK. No complaints
The pen went straight for the new year, but it was more of a problem on my part, since I changed the phone number on time when I ordered. Now everyone has received everything as written on the site. Feather, charging, replaceable tips. The feather itself is just... Well, it's hard for me to say how much it's awesome for me. Yes, more than the old one, heavier slightly, but still pleasantly lies in the hand, has a balding response. It's just nice to work with him. The store responded to the questions in a timely manner and tried to solve them, for which he received a special thank you. Only add to the possibility of self-delivery, for I am certainly not only so accustomed to me. But it is, trivia. Thank you, pleased for the new year how to speak.
The goods are very satisfied, everything works! thank you very much to the store
Продавца рекомендую. Всё отлично, всё работает. Очень быстрая доставка
хороший стилус, пришел в течении недели
The box was slightly crumpled, but the pen itself and the wire are OK. Everything works fine, just approached my tablet. The past feather stopped charging.
Arrived quickly, product description
The parcel waited a long time, a little crumpled. I ordered a stylus for gaupon m106k, I received a Huion stylus. Worried about compatibility, but everything works clearly. The box and contents are the same as the description, but the name is different.
The order was sent very quickly. The parcel to Ukraine reached in a month. Packed perfectly, everything corresponds to the description, connected to the tablet, works perfectly. I definitely recommend the store and the store.
Excellent! It took less than 20 days to arrive, it works on hair
Fast delivery, good quality.
Ótima