Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Daystar Digitals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.daystardigitals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Even if it has arrived in almost 2 months, my package has finally arrived and it was worth it, it is noted that it is new and now I can draw!: D
The box is slightly damaged but the product is in excellent condition and works excellent
The product is good, just like the one with the tablet at the time, it works excellent, no problem, all great
It came very fast. I highly recommend. It meets all specifications in the description.
The product arrived in 12 days in my country, I am late to withdraw it as the Post Office did not notice me before. The packaging is quite simple and the box is warped but the product is in optimal condition
A good stylus, went to GAOMON m106k, nothing from what was in the kit, is not different. The only thing was a stop, because of the glitch in the system it gave me that the order came to Ulyanovsk, although I live in Moscow and ordered it to Moscow, respectively. But support promptly enough gave me the track number of my order
Very good.
The pen served and is in good condition. But they send it without any protection (no bubble paper and cardboard. It only comes in a bag) and the box hit me. So be careful with the parcel.
Super!
Llegó bien y dentro del tiempo estimado, la caja de dobló un poco, pero no afecta en nada al producto muchas gracias!!
I'm happy, he's almost like the one I 've been lost for quite a while. Although I have a model of the tablet S620, to which it was Iron should have approached, I was quite nervous, because I did not want to pull it for an even bigger Period Period Period but the tablet does not respond to it without any problems, such relief :) To the Leningrad region reached the week 2-3, which also pleases. Thank you very much, really.
Delivery was delayed a bit but it arrived in perfect condition.