Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Daystar Digitals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.daystardigitals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muito boa de verdade a mesa me impressionei com o tamanho dela e não fui taxada
Estou realmente surpresa com a qualidade não só com a mesa, mas também com a rapidez do envio do produto! levou 16 dias para chegar até meu endereço. podem comprar sem medo, pois a loja é muito confiável! venho bem embalado, exatamente como no anuncio! só fiquei triste que não venho a luva! mas não tem problema, o mais importante que não fui taxada!.
Работает отлично!
Top vraiment super pour commencer et beaucoup moins chère que du Wacom tout aussi qualitatif
В С-Пб доставили быстро, курьером до двери. Это второй такой планшет, купленный у этого продавца. Первый брал для младшей дочери год назад, этот для старшей. Обе рисуют в SAI, обе довольны. Стилус удобнее, чем у Bamboo P&T, размер планшета больше. В остальном - дело привычки. Хороший планшет за адекватную цену. На 11.11 с купонами обошелся в 3643рЭ.
sehr schnell gesendet nach Deutschland. wunderschön mit allen Extras. (gut mitgedacht) präzise und alles was man sich an einem grafiktablett wünscht. sehr gerne wieder
I don't know how to use this so it's little bit hard to used it but it's getting better. I'm happy with your product.Actually it's really cool to used tablet for drawing.
Produto Excelente! Já testei o produto e funciona perfeitamente. Estou muito satisfeito!
The art digital graphic tablet is superb. I bought it for my daughter and she was excited (this are her first minute drawings). Everything as described. Half gloves and suitable connectors were in the package. Super fast 4 working days delivery from PL2SI. I recommend Gaomon products and AliExpress as store. 5*
Produto muito bom, de boa qualidade, condiz com os detalhes do anúncio. O trajeto China -Brasil foi muito rápido, demorou 12 dias a mais devido ao correio da minha cidade que demorou pra entregar na minha residência. Não houve taxação. top demais!
muito bonita , melhor do eu imaginei , produto de qualidade vale muito a pena
incrível, impecável
планшет супер! удобный и недорогой, доставили за 5-6 дней в днепропетровскую область. в комплекте: сам планшет, который был надёжно упакован, стилус со сменными наконечниками, перчатка, USB кабель(подходит только для компа) и тканевая сумка для планшета. советую к покупке!
прийшло за 3 дні! вроді все ціле. буду вчитись працювати
Пришёл точно в срок Экспресс Доставкой за 14 дней, даже на 1 день раньше! Упаковка и коробка были СИЛЬНО помяты в углу и УЖЕ ВСКРЫВАЛИСЬ кем-то (защитные наклейки разрезаны!!!) - это сильно меня напугало! Вся комплектация целая, трещин/сколов нет, внутри ничего не болтается и не люфтит (перчатка воняет, но спасибо). Имеются 2 переходника на телефоны и инструкция для Андроида и ПК, всё везде работает и подходит. Сам планшет брал как замену старенькому и тяжелому Genius - разница велика, как небо и земля. Привык к тяжёлому перу и самому планшету - M106K очень лёгкий, думаю придумать грузик для пера, оно слишком лёгкое. Поверхность и щелчки приятное, колесо-приближение работает шикарно. Драйвера встали как надо (имеется 2 вида на сайте, посмотрите сами, если надо). Спасибо за планшет!