Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Daystar Digitals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.daystardigitals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great thing! I arrived very quickly! Everything is good. Included pen, stand, replaceable tips, glove, monitor cloth, 2 cables, plugs in the socket replaceable, stand, cover. On the glass is installed a protective film! Cool! It is not yet clear in which program to work, only in Photoshop could. And how to adjust the keys? Where can I find the manual?
The courier delivered two days after arrival in Moscow. The tablet itself is excellent, everything is exactly like in the description, in the kit there was a cover and stand. Because I already had a second monitor connected, when working on the tablet will have to disable one of the screens. I'll add a review later after use.
In Yakutsk it came very quickly (the order was made on 30.12.2021, came on 17.01.2022). The packing is whole, the tablet is new, the equipment is in place. Very satisfied with the purchase, I comment on all sorts of things)
The tablet came quickly. Everything is connected and working. In the kit there is a glove (although not specified in the description). Wheels are not sensory, so not very comfortable, sometimes adds the size of the brush to large races. The buttons of the pen are noticeably flicked.
My first screen tablet and very cool! I thought to take more, but this one is just right Came to Peter in 4 days took in five If you carry with you, then only in the hands (in the case), or then it is very large and does not fit into a standard bag for the laptop) It adjusts quickly, you do buttons for your needs, and in general everything is very cool!
My first screen, which makes working with it while unaccustomed, plus not quite yet realized how to place everything on the desktop. The first cable with tipe-C is quite short, I had to put the system unit on the books so that everything would reach out and the wire did not insert the string. The absence of a more accurate adjustment of the stand is felt totalitarian, because you have already thought for you, but bearable. Then, most likely, I'll put the tablet on the bracket. Feather without eraser on the second end. And on the one hand, you do not need to hysterically twist the pen during work, striking the surrounding with its technique of turning the whole thing, but, on the other hand,, one Firewood from the official website is rocking quickly. Due to the tilt of the pen, the cursor may not be correct, also Windows Ink still turn off or turn on individually, I 've got off with no sensitivity in the system. Colors display soundly, there is no feeling that you painted another picture, plus you can calibrate. Im glad
The order came to Vologda in 8 days, the packing is intact and even without a hint of dents
Замечательный планшет. Дочки очень довольны. Быстрая доставка. Рекомендую однозначно.
They denied Sam those shchos. Чудовiy tablet, dietina in the grip. Priyshov is a warehouse in Odessa, without problems for three days.
If you doubt whether to buy a screen instead of the usual on, then take this one. For your money, it's more than decent. To draw once in 10 is more convenient than on a screen, line turns out neatly, draw a little, get used to an hour or two. Came quickly, well packed and with full package, the LED pen is very nice, the glove slides well
Fast delivery-to the pochtomat 5-Ki. The tablet works on Hurray! Recommend. Took for 23 K with kopecks.
Everything is super! It came in two weeks. Great tablet!
-Delivery mega fast, came in 5 days. the whole set is in place. The tablet is whole. I advise everyone!!
The tablet came quickly to the point of issue. Packed in a box over its own branded box. He wasn't. Everything is reliable. The screen is normal, in a protective film. Connected with two cables and immediately earned. Very pleasant smell from him as from a new thing, a new laptop. who knows, will appreciate. It is convenient to work for it. The stylus is well positioned, you can customize. The quality of the screen is excellent, there are no dead pixels and no lights. Complete set. For those who draw or work in graphic editors-what you need! Take it!
Express delivery came in a week, the complete set is all in place, connects to the place of the monitor and works perfectly, setting up the brightness, colors and TD took 10 minutes,, immediately
Great tablet. The kit comes with a cover, a glove and a stand, a very convenient connection thanks to Type-C. The screen is bright, the color rendition is good, the tablet started even without drivers.
i tested the tablet for a week before leaving a review. it is really good tablet!!!!!! very light easy to carry and helping me to draw in comfortable positions. i had some sceen flickering issue but it rarely happens and there is a solution in the manual! i only wish the pen holder was more sturdy and bigger because sometimes my pen falls. but i highly recommend buying gaomon its my first tablet from them and im super happy with my purchase.
The tablet for such money could probably work separately from the PC, but no, its battery does not have an operating system either. In the rest, the light and large in a bag with a 15,6 "laptop is not included, which is uncomfortable.
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All right, quickly... Looks awesome! I chose between 21 inches and this. It's good that I took this one, even it's just huge. Delivery was in postomat p Five, which is very convenient and fast. Literally 5 days!
The goods are delivered in 6 days. 3 Days to Russia's borders and 3 days to Russia. It is very fast delivery. The box came without a single Dent, which was very surprised. Received at the point of issue 5KA. The tablet itself is good. Works fine. But he needs to get used to it. Especially if the drawing was on the pill before. Of the minuses-this is a short, well, very, wire. Suitable only for laptop. The computer does not reach. We need to buy an extension. In the rest everything is super. This product is recommended. The store is sociable. All questions answered.
good quality. recommend
I like the most good grandpa decided to pamper my granddaughter, came quickly in 9 days, the color rendition and generally the quality is excellent, the cursor will move slightly from the the the 10/10 bags of swamp grass. Until the pension, we will not soon be with our granddaughter to eat flesh in tomato sauce.
Got everything right, took a little because of the office, but all OK
The order came in record time 3 days. I didn't expect that! Packed in two cartons: one commodity with a beautiful pattern, and the second transportation. They tightly enter each other between them there are no cushioning pads, but at the same time there is not the slightest damage on the boxes, it can be seen that it was not carried away. Inside, everything is as in the description-complete set-up, cables, paper instruction, tablet case and tablet itself. Unfortunately, I did not check in the work, because I bought it as a gift to my daughter for my birthday and while it is hidden. But externally there are no complaints.