Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Daystar Digitals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.daystardigitals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
[More Information]
Duge is good, rich. Mix up the blue. I recommend it!
Very good product! He works very well with Photoshop and Osu! Very good. If you are a new user of a graphics tablet you will have some difficulty setting it up and using it for the first time, but over time it will be a worthwhile purchase
Thank you for the tablet. Everyone is happy. I ordered to work with Photoshop. There were small problems with delivery, but in the end everything is fine.
The product was sent on 13/11 and 01/12 day arrived in plateau of Guimarães-Mt. No wrinkled in box, and as advertised. The software easy install and when logged in the notebook has worked.
Everything came quickly, the box is in perfect condition, the tablet too, but there was no gloves included: C And so everything is cool
Excellent Product, perfect for those who want use a tablet first
Product really very good, small but very efficient, owe nothing my other bigger table of Wacom, bought this to test the practicality in take my customers and was perfect. Think carefully before go to Wacom... fast delivery arrived in 20 days here in Guarulhos. Have other two requests in AliExpress other stores or left China still the problem is that the aliExpress is not making refund and think will be at a loss, beware the refund of AliExpress.
Delivery is fast, the packing is excellent, you can safely take as a gift. The tablet is pleasant, a little mark, but light and comfortable. Minus-did not put the promised glove, but sorry. If I knew, I would order some pluses-put adapters on the phone. I'm sorry they do not need me, unlike gloves.
My first tablet, of course, I would like to take with the screen of course, but this one is good. Under the screen adjusted, the drivers do not fly out if that I have a DNS laptop. and additionally installed a driver with a touch keyboard. It was like that! The laptop my years 6 and part of the keyboard just does not work. And the tablet solved this problem.
Arrived super fast Already had used before and think good value
Found very good and easy to handle to me that am beginner in drawing
It was what I expected the only bad thing is that he missed something to protect the box came hit but the less bad everything works
Very good is very solid it looks quality, the only bad thing is it doesn't include a glove to draw, being an entry tablet should include it something like the basic guitar packs that include ampli capo, extra strings what it takes to start from scratch. Still very good product to start in drawing or to play.
The tablet corresponds to the declared characteristics, reached within 1,5 weeks at the cashier Pyaterochka. I ordered for distance classes, but tried and figured out the functionality in paint.
Great quality product. Was my first time using a tablet to draw, loved!
Packing: As you can see in the pictures the product came well packed. The packaging is excellent quality. The box is durinha. Box contents: came the table digitizer, pen, and 1 adapter, no or glove or other adapter that work on Android phone. For my use was irrelevant, but who need these items is better send message pro store requesting. Delivery: The best, arrived with 22 calendar days in Olinda/PE, two days early. Was the fastest delivery that saw. Product: I bought for study, and has helped a lot. Is much more practical and comfortable accentuate with the table. Beyond saving paper. The pen responds well in any application. Very worth the purchase this table.
amazing quality and fast shipping !! come with USB-C adapter and pen cover, amazing
Everything in excellent condition, I loved it, very easy to use 10/10
Unfortunately not came the glove, but still my daughter was extremely pleased. Worth the amount invested case get some discount/promotion. Well built and came well packed. Excellent store and product!
The tablet came in a week in the Voronezh region. Everything is whole, packed well. I haven't tested yet.